Terms
of Service

Lowered Standards provides mobile vehicle diagnostic, maintenance, and repair services at the location you designate within our service area. All services are performed by independent technicians operating under the Lowered Standards brand.

A Diagnostic Service is strictly for identifying the cause of a reported problem. Diagnostic fees do not include repair labor unless explicitly stated in a written quote. Authorizing a diagnostic does not obligate you to proceed with repairs; however, diagnostic fees are non-refundable once the inspection has commenced.

Disassembling a system to address a reported issue may reveal further underlying conditions not visible or detectable beforehand — for example, damaged wiring, corroded fittings, or worn sub-components. These pre-existing conditions are not caused by our service. We will notify you of any such findings before performing additional work, but we are not responsible for pre-existing conditions.

A non-refundable Service Booking Fee or Diagnostic Fee is required at the time of booking. This deposit compensates the technician for travel time, scheduling, and initial preparation. The amount is credited toward your final service total upon completion.

• Rescheduling (24+ hours' notice): Your deposit transfers to the new appointment date at no additional charge.
• Cancellation (24+ hours' notice): The deposit is forfeited. A service credit may be issued at our discretion.
• Cancellation (less than 24 hours): The deposit is forfeited in full with no credit.
• No-Shows: If the vehicle is inaccessible or the customer is unavailable within 15 minutes of the technician's arrival, the appointment is treated as a late cancellation and the deposit is forfeited.
• Technician Cancellations: If we must cancel due to equipment failure, emergency, or weather, we will notify you promptly and reschedule without additional fees. Your deposit transfers automatically.

Appointments are confirmed via email and/or SMS. It is the customer's responsibility to ensure their contact information is accurate at booking and to respond to appointment reminders.

Full payment is due immediately upon completion of service. We accept Credit/Debit Card, Cash, and Zelle. A receipt will be provided for all transactions.

• Credit Card Processing Fee: A convenience fee may apply to card transactions as permitted under Texas law.
• Returned Payments: A $35 fee applies to any returned check or failed electronic payment, in addition to the outstanding balance owed.
• Disputed Charges: Before initiating a chargeback or payment dispute with your card issuer, you must contact us directly to attempt resolution. Initiating a chargeback without prior written notice to us may result in additional collection costs as permitted by applicable law.
• Balances in Collection: Unpaid balances may be referred to a collections agency and will accrue interest at the maximum rate permitted by Texas law from the date payment was due.

By booking a service appointment and granting our technician access to the vehicle, you represent and warrant that:

• You are the registered owner of the vehicle, or you hold explicit written authorization from the registered owner to approve repairs on their behalf;
• The vehicle is not subject to any financing or lease agreement that prohibits third-party repair without lender or lessor consent, or you have obtained all required consent;
• You are at least 18 years of age and legally capable of entering a binding contract under Texas law;
• All information you provide regarding the vehicle (year, make, model, VIN, reported symptoms) is accurate to the best of your knowledge.

We reserve the right to decline or suspend service if we have reasonable grounds to believe that authorization is absent, that information provided is materially inaccurate, or that the vehicle may be involved in illegal activity. Any service performed in good faith reliance on your representations will remain billable.

Safe Working Conditions: You agree to provide a reasonably safe and accessible work environment. The vehicle must be parked on a firm, level surface with adequate clearance. We reserve the right to decline or pause service if the location presents a safety hazard, and the service call fee remains due in such cases.

Weather: As a mobile service operating outdoors, we may reschedule appointments due to rain, lightning, extreme heat (above 105°F), high winds, or other hazardous weather. No additional fees will be charged for weather-related rescheduling.

Surface Conditions: While our technicians use drip pans and protective coverings, working on vehicles involves fluids and mechanical components. We are not liable for minor incidental fluid marks on driveways, parking lots, or streets that occur during the normal course of repair. Customers with concerns about surfaces should notify us in advance.

Utilities & Access: The customer is responsible for ensuring any required facilities (covered space, electrical access for diagnostic equipment) are available at the appointment time.

Customers may elect to supply their own parts. By doing so, you acknowledge and accept all of the following conditions without exception:

• No Warranty: We provide no warranty of any kind — on labor or parts — for customer-supplied parts installations.
• Defective or Failed Parts: If a customer-supplied part is defective, fails after installation, or is discovered to be incorrect, you are responsible for the full labor cost to remove and reinstall a replacement. No credit will be given for previously paid labor.
• Incomplete Service: If we cannot complete the job because the supplied part is wrong, defective, or missing components, the service call fee remains due in full.
• Part Compatibility: It is your sole responsibility to verify that the part is correct for your vehicle's specific year, make, model, trim, and engine. We reserve the right to refuse installation of parts we reasonably believe are incompatible, substandard, or unsafe.
• Damage from Incorrect Parts: Any damage to the vehicle caused by an incorrect or defective customer-supplied part is your sole responsibility.

For services where Lowered Standards supplies both parts and labor, we provide a limited warranty as follows:

• Duration: 90 days or 3,000 miles from the date of service, whichever comes first.
• What Is Covered: Defects in parts supplied by us and workmanship errors directly attributable to our technicians.
• What Is Not Covered: Customer-supplied parts; normal wear items (brake pads, wiper blades, air filters, belts subject to mileage wear); damage caused by accidents, misuse, overheating, off-road use, or negligence; damage from subsequent repairs or modifications by others; pre-existing vehicle conditions; and consequential failures unrelated to the specific repair performed.

Warranty service requires your original service receipt and must be requested within the warranty period. We reserve the right to perform all warranty work ourselves; we are not obligated to reimburse costs for repairs performed by third parties. This warranty is non-transferable and applies only to the original vehicle and customer.

Our technicians routinely photograph and/or video-record vehicle conditions before, during, and after service. This documentation is part of our standard operating procedure and serves as a record of pre-service condition, work performed, and parts replaced.

By authorizing service, you consent to this documentation. Records may be used for:

• Internal quality control and technician training;
• Resolving warranty claims, disputes, or insurance matters;
• Business records and customer service documentation.

We may use anonymized or non-identifying images (e.g., engine components, close-up parts photos) for marketing or educational purposes. If you do not wish for any images of your vehicle to be used publicly, notify us before service begins and we will restrict use to internal records only.

Automotive service generates hazardous materials including used motor oil, coolant, brake fluid, transmission fluid, and refrigerants. We handle and dispose of all such materials in compliance with applicable Texas Commission on Environmental Quality (TCEQ) regulations and federal EPA requirements.

Customers may not request that we leave used fluids or hazardous materials on their property. All fluids and discarded components will be removed from the service location for proper disposal or recycling.

We are not responsible for any existing hazardous material contamination on a customer's property, including pre-existing oil stains, fuel spills, or chemical residues not caused by our service visit.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE TEXAS LAW, LOWERED STANDARDS AND ITS TECHNICIANS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO SERVICES PROVIDED.

Without limiting the foregoing, we are not liable for:

• Loss of vehicle use, lost income, business interruption, or other consequential economic losses;
• Rental car, rideshare, or alternative transportation costs;
• Towing fees incurred after service, unless directly caused by proven technician negligence;
• Damage to pre-existing conditions not disclosed to us prior to service;
• Theft, vandalism, or damage occurring at the customer's designated service location while the vehicle is unattended;
• Electronic module, sensor, or computer system failures unrelated to the specific repair performed;
• Any damages resulting from failure to follow our post-service care instructions.

In any event, our total liability for any claim arising out of these Terms or our services shall not exceed the total amount paid for the specific service giving rise to the claim.

You agree to indemnify, defend, and hold harmless Lowered Standards, its owners, technicians, contractors, and agents from and against any and all claims, demands, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of any provision of these Terms;
• Your misrepresentation of ownership, authorization, or vehicle information;
• Any claim by a third party arising from your use of our services, including a registered vehicle owner claiming unauthorized repair;
• Any unsafe or hazardous condition at the service location that you were responsible for maintaining and failed to disclose;
• Your failure to disclose known material defects or special conditions of the vehicle before service began.

Step 1 — Informal Resolution: Before initiating any formal proceeding, you must contact us in writing at info@loweredstandards.net or (210) 570-9220, describing the dispute in sufficient detail. We will attempt to resolve the matter within 14 calendar days of receiving your written notice.

Step 2 — Binding Arbitration: If informal resolution fails, any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall occur in San Antonio, Bexar County, Texas. The arbitrator's decision shall be final, binding, and enforceable as a judgment in any court of competent jurisdiction.

Small Claims Exception: Either party may bring qualifying claims in the Small Claims Court of Bexar County, Texas, in lieu of arbitration.

Class Action Waiver: All proceedings under this Section shall be conducted on an individual basis only. You waive any right to participate in any class, collective, consolidated, or representative action.

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to: severe weather events, natural disasters, pandemic or public health emergencies, government orders or restrictions, supply chain disruptions, utility failures, labor actions, or other events constituting force majeure under Texas law.

In the event of a force majeure, we will notify you as promptly as practicable and will use commercially reasonable efforts to reschedule at the earliest available time. Your deposit will transfer automatically to the rescheduled appointment.

We collect personal information (name, phone number, email address, service address, vehicle information) solely for the purpose of scheduling, performing, billing, and following up on services. We do not sell your personal information to third parties.

Your information may be shared with:

• Payment processors (Stripe, Zelle) to facilitate transactions securely;
• Communication platforms (email and SMS providers) for appointment confirmations, invoices, and receipts;
• Legal or regulatory authorities if required by a valid court order, subpoena, or applicable law.

By booking, you consent to receiving transactional communications (confirmations, invoices, warranty updates) at the contact information you provide. You may opt out of non-transactional marketing at any time by contacting us or following the unsubscribe instructions in any email. Opting out of marketing does not affect transactional messages related to active service appointments.

For full details, see our Privacy Policy.

We reserve the right to update or modify these Terms at any time. Updated Terms will be posted to our website with a revised "Last Updated" date. Your continued use of our services after any modification constitutes your acceptance of the updated Terms.

For material changes, we will make reasonable efforts to notify active customers via email at least 14 days before the changes take effect. It is your responsibility to review these Terms periodically. If you do not agree to modified Terms, you may decline future services, but all prior completed service transactions remain governed by the Terms in effect at the time of service.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Subject to the arbitration provision in Section 12, any legal action shall be brought exclusively in the state or federal courts located in Bexar County, Texas, and you hereby consent to the personal jurisdiction of those courts.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

These Terms, together with any written service estimate or invoice provided at the time of service, constitute the entire agreement between you and Lowered Standards and supersede all prior oral or written communications regarding the subject matter hereof.

For questions about these Terms, to submit a formal dispute notice under Section 12, or to request warranty service, reach us at:

Lowered Standards
San Antonio, Texas
info@loweredstandards.net
(210) 570-9220

These Terms of Service are provided for informational purposes and do not constitute legal advice. For matters specific to your situation, we recommend consulting a licensed Texas attorney.